Can I return my order for a refund and/or redo?
Unfortunately, no. We cannot accept returns since each and every order is custom and unique. Your order is made and personalized to your specifications and is not refundable. If it is our mistake or the order is defective in any way, please let us know within 30 days and we will correct the error at no charge to you. Unfortunately, after the 30 day period, we are unable to provide you with a courtesy redo since we do not know how the personalized items were stored/handled in your possession. We recommend storing your stationery in a dark, cool or room temperature setting to preserve quality.
You are responsible for all text sent to us for your order so please proof the details carefully before submitting your order. We will print exactly what we see on your order. We are not responsible for missing or incorrect information (including shipping addresses) that you have provided or if you ordered the wrong item, font/lettering style, color, or motif by mistake.
We strive to accurately provide detailed product information and descriptions. An order confirmation is sent to you immediately after checkout via email so you can review your order – if you have any questions, please contact us prior to ordering or immediately after ordering.
Can I cancel my order?
If you submitted an order and need to cancel it for any reason, please email Orders@stationeryxpress.com immediately and we will try to cancel it for you. If the order is already in production then it remains your responsibility to pay for the order. Once you complete checking out, the order will be sent for production immediately. (Excluding 'Your Logo' or custom artwork orders that require proofs/approval.) The best way to reach us is by email at Orders@stationeryxpress.com or by visiting our Contact Us page.
Thank you and we appreciate your business!